At Home Station, we aim to provide a seamless and efficient delivery service, ensuring that your products arrive in a timely and safe manner. By placing an order with us, you agree to the following delivery terms and conditions:

  1. Delivery Areas
    Home Station offers delivery services to various locations within Lebanon, including Dbayeh and surrounding areas. For deliveries outside of our standard delivery zones, additional shipping charges may apply. Please contact our customer service team to confirm whether we deliver to your area and for any applicable fees.
  2. Delivery Charges
    Delivery charges are calculated based on the size, weight, and location of your order. Charges will be clearly communicated at the time of purchase or upon confirming your order. For large or custom-made items, additional delivery fees may apply. For more accurate delivery cost estimates, please reach out to our team directly.
  3. Delivery Timeframes
    Standard Products: Delivery for standard products typically takes between 3 to 7 business days from the date of order confirmation, depending on the product’s availability and your location.
    Custom Orders: Delivery of custom-designed products will vary based on the complexity of the design and the production timeline. Typically, delivery for custom orders takes between X weeks, but this may vary depending on the scope of the project. We will provide you with an estimated delivery date at the time of order.
    Please note that delivery times may be affected by factors such as holidays, weather conditions, and shipping carrier delays. Home Station is not responsible for delays caused by external factors beyond our control.
  4. Delivery Scheduling
    Once your order is ready for delivery, our customer service team will contact you to schedule a convenient delivery time. We strive to offer flexible scheduling options, including evenings and weekends, to accommodate your needs. Please ensure someone is available at the delivery address to receive the products.
  5. Delivery and Installation
    For most furniture and large items, Home Station offers professional installation services. Our team will ensure that the products are properly assembled and placed in the desired location. Installation charges will be provided at the time of purchase.
    For standard products, installation is often included in the delivery service at no additional cost.
    For custom and specialized items, installation may incur an additional fee, which will be communicated prior to delivery.
  6. Damaged or Missing Items
    We take great care in packaging and shipping our products, but in the rare event that your items arrive damaged or missing, please contact us immediately. Claims for damaged or missing items must be made within 7 days of delivery. Our team will assess the issue and arrange for either a replacement, repair, or a refund as appropriate. To assist with claims, please provide photographs of any damage or missing parts.
  7. Delivery Tracking
    Once your order has been dispatched, you will receive tracking information via email or SMS (if applicable). This will allow you to monitor the progress of your delivery and ensure timely receipt of your items.
  8. Unsuccessful Delivery Attempts
    In the event that the delivery cannot be completed due to the absence of someone to receive the order or other reasons beyond our control, Home Station may charge a re-delivery fee. A rescheduling of the delivery will be arranged based on availability.
  9. Delivery Terms for International Orders
    Currently, Home Station only offers delivery within Lebanon. For customers interested in international shipping, please contact our customer service team to inquire about special arrangements. Additional shipping fees, customs duties, and taxes may apply.
  10. Delivery Policy Changes
    Home Station reserves the right to modify or update this delivery policy at any time. Any changes will be communicated through our website or directly to customers at the time of purchase. The revised policy will apply to all future orders.

For more information or any assistance with your delivery, please contact our customer service team. We are committed to ensuring your Home Station experience is as convenient and enjoyable as possible.

Thank you for choosing Home Station, where we bring your vision to life, one custom piece at a time.